Returns & Refunds

Return & refund policy

For non-custom items, return requests must be submitted within 14 days of delivery. Items must be unused, in original condition and returned with original packaging where possible.

Personalised, customised, engraved, photo, NFC, projection and 3D custom jewellery cannot normally be returned for change of mind because they are made with customer-provided details.

If an item arrives damaged, defective or incorrect, contact lirs@tcgenius.net within 7 days of delivery with your order number and clear photos. We will review the issue and offer a replacement, repair or refund where appropriate.

For approved quality-related returns, TCGENIUS covers the return shipping cost. For approved non-custom change-of-mind returns, the customer is responsible for return shipping.

Do not send items back before contacting us. Our support team will provide the correct return instructions and return address. Refunds are returned to the original payment method within 3-5 working days after the returned item is received and inspected.