How Customisation Works

How tcgenius customisation works

1. Choose your jewellery form
Start with a pendant, necklace, bracelet, brooch, earrings or ring.

2. Select your custom layer
Choose from 3D sculpted keepsakes, NFC one-time write, photo/video keepsakes, engraving, material preference and gift box options.

3. Add your details on the product page
Before adding to cart, complete the customisation fields on the product page. These details are sent with your order.

4. Photo and video files are collected after checkout
For photo/video keepsakes, we will contact you by email after payment to collect the original files securely.

5. NFC content is written once
For NFC products, the link or message you provide is written during fulfilment. For the MVP version, NFC content cannot be edited by the customer after dispatch.

6. Hand assembled to order
Each personalised piece is assembled to order. Production time is shown on each product page or confirmed after checkout.

Custom order policy
Personalised items are made specifically for you and may not be returnable unless faulty.