Refund policy

Returns & Refunds

Your satisfaction is our priority — here's everything you need to know.

✦ Return Policy

We accept items in their original condition, with complete packaging and tags attached, for a full refund. You have 30 days from the shipping date to apply for a return and send back the items. The return period does not include transit time.

Unfortunately, we do not cover return shipping fees at this time.

✦ Non-Returnable Items

Category	Details
Sale Items	FINAL SALE · FLASH SALE · CLEARANCE · HOLIDAY SALE · Black Friday
Special Items	ADD-ON ITEM · MYSTERY BOX · All accessories
Damaged Returns	Items with visible stains, marks, smears, tears, or any damage

✦ How to Return an Order

Step	Action
1	Visit our Return Center page
2	Enter your order number and email address or phone number
3	Click "Start" and select the item(s) to return
4	You'll receive an email confirmation with return instructions once approved

* Ensure your return is dropped off and scanned within 30 days of the shipping date.

✦ Refund Timeline

Stage	Timeframe
Return received & processed	4–5 business days
Refund posted to your account	5–10 business days (via original payment method)

✦ Other Important Notes

Topic	Policy
Shipping Fee	Non-refundable
Return Shipping Fee	Customer's responsibility, unless the item is damaged or incorrect due to our error
Exchanges	Not available — please return and place a new order
Customs & Duties	Non-refundable. Contact us before ordering if you have concerns

Questions? We're here for you — lirs@tcgenius.net