Shipping policy

Shipping & Delivery

Every piece is crafted with intention — and we want it to reach you just as carefully.

✦ Shipping Methods & Rates

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–20 business days	EUR 10–15 · Free on orders over EUR 90
FedEx Express	5–7 business days	EUR 28

* Free standard shipping applies to orders over EUR 120 for Canada.
* Remote areas may incur an additional surcharge — the most accurate rate will be shown at checkout.
* Delivery timelines are estimates and may be affected by customs clearance. We appreciate your patience.

✦ Order Processing

Order Type	Processing Time
Standard Orders	3–7 business days
Pre-Order Items	As noted in the product description
Out-of-Stock Items	We'll notify you by email — please respond within 3 days, or a refund will be issued automatically

* We do not dispatch orders on weekends or public holidays.

✦ Tracking Your Order

Once your order leaves our warehouse, you'll receive a shipping confirmation with your tracking number.

Situation	What To Do
No shipping confirmation received	Check your spam folder, confirm your email address, or log in to view your order status
No tracking updates within a few days of dispatch	This is normal — please allow 1–3 days for the carrier to update the system
No updates for more than 5 days	Please reach out to us at lirs@tcgenius.net

✦ Need Help? We're Here.

Situation	How We Can Help
Lost package	Contact us immediately at lirs@tcgenius.net
Incorrect shipping address	Email us right away — once dispatched, changes may not be possible
Package returned to sender	Get in touch and we'll arrange reshipment — additional fees may apply
Modify or cancel an order	Contact us before dispatch — once shipped, we're unable to make changes
Customs & duties	These are the recipient's responsibility and are non-refundable. Contact us before ordering if you have concerns

We're always happy to help — lirs@tcgenius.net